View Full Version : Free trial account creation?
I'm having trouble creating the "free" trial account.
Click2pay is rejecting my credit card number. I called my bank and they said Click2pay had tried to make a $7 cash advance withdrawal (for the "free" trial), and the min is $20.
Is it possible to actually try the game for free?
YEah....I tried to try the game today also and they rejected my card saying that it was "invalid" or some such rubbish. My card is good....and is one supported by the system. I verified the number over and over to assure I was entering it correctly, it simply seems like the Click2Play system is malfunctioning for some reason. To be honest if this is how reliable the system is I am having serious misgivings about it.
scarshapedstar
13-12-05, 04:37
YEah....I tried to try the game today also and they rejected my card saying that it was "invalid" or some such rubbish.
90% of such problems are caused by user error.
I found another thread somewhere with other people having the same problem - they overcame it by trying a different card, which unfortunately I don't have.
I've emailed the neocron support people - I'll post their response when I get it. The game looks kinda interesting - definitely less sanitized than the average mmorpg. But if the only way to access the "free" trial is with the not-possible-with-my-card $7 cash advance, I'll just skip it and try some of the other mmorpgs with real free trials.
90% of such problems are caused by user error.
I don't think that's helpful. Lytewing said they'd tried the number repeatedly (as I did) and the error message they got is the same one I did. I've confirmed with my bank exactly why it was rejected.
The problem is Click2pay.
I don't think that's helpful. Lytewing said they'd tried the number repeatedly (as I did) and the error message they got is the same one I did. I've confirmed with my bank exactly why it was rejected.
The problem is Click2pay.
Thank you, Neo. Yes, as I said in the message I posted I checked all things multiple times including that the number was entered correctly and that the card was supported (in this case a Visa). I would try another card but the only other supported card is Mastercard and at this time I do not own one. Clearly something with Click2Play is poorly implemented.
I originally had a problem with click2pay, and I know that was for the simple fact I was using my Paypal mastercard, I normally use that for any online activity as its super easy to track whats going on. I really wish they would just go to a paypal payments, as it would make it easily accessible to more people. Once I used a different card it activated.
Another thing, from what I can tell click2pay isn't very old, and a lot of CC's have anti-fraud protection so any card that protects against online activity may not allow it to work.
More than poorly implemented, I think. Collecting someone's credit card details then charging the account without their knowledge - that's odd. I won't go so far as to say fraudulent until I receive Neocron's response. My screen clearly showed a 0 Euro charge for the 10 day free trial and there was no mention anywhere else of any charges prior to the end of said free trial.
I might be inclined to think it was a test payment with an immediate refund, except the only time I've encountered that with my card, there was an explicit instruction that the test payment would be made and refunded. And the cash advance nature of the charge is really odd.
Asurmen Spec Op
13-12-05, 06:13
90% of such problems are caused by user error.
You are incorrect.
95% of errors are Click2pays fucked up system
Will KK do anything to fix it?
or better yet, can they?
negative
Another thing, from what I can tell click2pay isn't very old, and a lot of CC's have anti-fraud protection so any card that protects against online activity may not allow it to work.
Nah, my bank once sent me a letter querying my CoH payments to make sure I wasn't being ripped off, but there's no special protection on it. The only reason it was rejected was because of the cash advance nature of the charge Click2pay tried to make on it. If they'd tried to make a normal charge on the card, it would have gone through without my knowing about it until I received my monthly statement.
It is a real shame that this game is being held back by such issues. I understand it does fairly well in European areas but it could do so much better globally if they would just fix these issues.
First they need to find a better way to do international business via credit cards than C2P. From my personal experience with them just TRYING to get a trial account and from the other posts I am seeing it is quite obvious that there is a huge problem with initial customer experience. Now while this is not technically KK's fault it does reflect VERY poorly upon them. Speaking strictly for myself I do not feel confident that my money would be safe if I did business with C2P after my experience trying to set up a free trial account.
Also, assuming they work out the first issue they need to advertise more! Awareness of this game in the US is little to none. I am sure the case is the same in other countries but I can only speak for the US since that is where I live. Were they to advertise in some major gaming mags and get some boxed copies of the game on major retailer store shelves they could have a massive hit in my opinion. They could probably take a huge portion of Anarchy Online's playerbase for sure...those poor fellows need something to save them and Neocron could be the thing.
Oh well...that is the end of my rant....all are my opinions but I think there is some merit to them.
They could probably take a huge portion of Anarchy Online's playerbase for sure...those poor fellows need something to save them and Neocron could be the thing.
Heh - I started out on AO way way back. It wasn't so bad, but yeah, Neocron, at least from what I can find online, looks a lot better. Actually, now I think back, there was a lot I ended up hating about AO - eg., needing to download thirdy party software and leave it running on your machine for 6 hour stretches to access the mission you need to get a spell which you will in the Shadowlands outlevel several times within an hour of getting your hands on it. I don't think I ever did end up getting the mez pet for my metaphysicist...
Was a bit of a strange game, really. So unbalanced in terms of hunting grounds - huge areas where no-one went because in comparison to somewhere else, the xp wasn't worth it.
Geez, and I was thinking before if I can't get into Neocron, I might revisit AO - what was I thinking?! :P
Heh - I started out on AO way way back. It wasn't so bad, but yeah, Neocron, at least from what I can find online, looks a lot better. Actually, now I think back, there was a lot I ended up hating about AO - eg., needing to download thirdy party software and leave it running on your machine for 6 hour stretches to access the mission you need to get a spell which you will in the Shadowlands outlevel several times within an hour of getting your hands on it. I don't think I ever did end up getting the mez pet for my metaphysicist...
Was a bit of a strange game, really. So unbalanced in terms of hunting grounds - huge areas where no-one went because in comparison to somewhere else, the xp wasn't worth it.
Geez, and I was thinking before if I can't get into Neocron, I might revisit AO - what was I thinking?! :P
Oh I know...I used to play it. The thing that made me stop playing was having to fight hecklers. If you wanted to level and go up through all the Shadowlands level you had to spend countless hours (days?) beating on rocks. And once you got to the next SL area guess what you fought there?? MORE HECKLERS!!! Oh sure they were higher level but it was like the devs just got tired of thinking up new mobs. hehe
I suppose the real sign of their decline is the fact that they have to give the game away for free now to attract players. hehe
Oh I'd forgotten those things. Now that you mention them... it was a few days after making it the next area in the Shadowlands and discovering a fresh batch of Hecklers that I threw the proverbial towel in.
Probably the real attraction with AO is it's one of the few sci-fi mmorpgs out there. I'd never heard of Neocron until I specifically started sniffing around for a new (sci-fi) mmorpg. Oh well, Saga of Ryzom is downloading as I type (and my free trial account with them works!).
I wonder how long AO will survive once RF hits the shelves...
90% of such problems are caused by user error.
The majority of mine are caused by Idiocy. C2P are not renowned in any way, shape or form for thier aptitude. They should not be taking cash advances either. Will read the rest in a sec and add to it.
Edit -
They also accept paybycash I believe. Your best bet is to email accounts at account@neocron.com and ask for details there, and for help. They always work a treat for me.
I had an issue where C2P stiffed me out of 50 quid, Accounts helped me out, and I got my 50 quid back.
neonoobie
forgive me if im wrong but from your original post at the top of the thread the problem is your banks.
you say c2p tried to take $7 but the bank said the minimum is $20 so it would be your bank that rejected it.
sorry if ive read it wrong.
im from the uk and have had no problems with c2p whatsoever maybe im just lucky. :D
hope you get sorted and we see you online soon.
neonoobie
forgive me if im wrong but from your original post at the top of the thread the problem is your banks.
you say c2p tried to take $7 but the bank said the minimum is $20 so it would be your bank that rejected it.
sorry if ive read it wrong.
im from the uk and have had no problems with c2p whatsoever maybe im just lucky. :D
hope you get sorted and we see you online soon.
No, the problem is Click2pay on 2 counts.
1) They're trying to charge my credit card, period, without my consent for a "free" trial account.
2) The type of charge they're trying to make - a cash advance. For this type of charge alone, my bank has a $20 minimum.
As far as I knew, the only way I could make that kind of charge on my card was by going to an atm and withdrawing cash direct from my credit card account, or asking for cash out when I buy my groceries on credit and ask for cash with them.
No third party should ever try to make a cash advance charge on my credit card. Even if it was a transaction I had approved for my card (and I didn't approve this one), it should never be charged as a cash advance. It's a different kind of transaction with a whole set of associated different rules. A cash advance means real cash has been placed in my hands by whoever charges my credit card. I pay interest on that amount from the moment the transaction is recorded. Normally, when I get my monthly statement I can look at the transactions and check to see they're all legit. If any aren't, I can contact the bank and ask them to stop payment on any item - but not a cash advance because theoretically that kind of charge means real cash has been placed in my hands.
It appears like Click2pay are doing something dodgy. It may be fraud. Seven dollars isn't a lot, but how many people have unknowingly been charged for the "free" trial account? Where's that money going? Do I need to worry about what other charges Click2pay might try to make on my card?
I'll give the neocron accounts people another day to respond to my email. There might be an innocuous explanation but at the moment I don't feel great about Click2pay having my credit card details.
Hi Peter G,
I'll contact Click2Pay on your behalf. It's supposed to be an
authorization check not a cash advance.
_____________________________
Naughty Click2pay.....
I too am getting the same problem as is another person i know who's trying to sign up. I tried my mastercard and they tried their visa both saying invalid and both from the UK.
I too am getting the same problem as is another person i know who's trying to sign up. I tried my mastercard and they tried their visa both saying invalid and both from the UK.
Call your bank and see if they have any record of Click2pay trying to charge your card...
Email Neocron Accounts - account@neocron.com - and let them know what your bank says.
most likely theyre just getting an aproval code to make sure the card is valid...but meh i dunno
most likely theyre just getting an aproval code to make sure the card is valid...but meh i dunno
There are many other ways to determine if a card is valid......that is if you are a reputable company with legal means to do so.
As I have said in my previous posts and Neo is saying also even if they were to accept my card now I do not think I would feel safe with them having access to my credit card. Even if nothing is amiss the way they are doing business just feels wrong.
Here's the official response i got from them. Note i'm from the UK and tried using my HSBC CC and a Virgin (UK) CC, neither of which worked. I asked if there was an alternative signup method..
Dear customer,
Thank you for contacting the CLICK2PAY Service Team.
Unfortunately our customers from the UK have to register a credit card with us (VISA or Mastercard).
During the signup process an automatic authorization request is sent to the financial institution that issues the payment method that you have attempted to register.
Due to the risk tolerance policies of these financial institutions the scenario can exist that the automatic authorization request is rejected due to the nature of the service it is intended for.
This occurrence will be reported simply as an invalid card number.
Therefore, we kindly request that you attempt to register a different card or contact the financial institution that issues your payment method and inquire as to their policies regarding facilitation of online payments.
Please do not hesitate to contact us should you have any further questions or concerns regarding the CLICK2PAY service.
IMPORTANT NOTICE: Please reply directly to this email including our original text and ticket reference number. This will help us to deal much faster with your enquiry.
Thank you for using CLICK2PAY.
Kind regards
Andrea Hopfstock
CLICK2PAY Service Team
In other words stink for you we have a crappy authorisation setup which doesn't work with your UK CC. I also know of one other person who tried signing up with a different CC again and Bank, again this failed. Here i was wanting to play NC again but alas it cannot be.
Just called my bank and there have been no failed or rejected transactions. Looks to be Click2Shit that's the problem. I'm certainly not going to use that other cash option. Bring back worldpay - at least it worked.
I give up. I just got a very unhelpful response from Click2pay. I'm going to go ahead and get something in writing from my bank regarding the unauthorised attempt to charge my card and report them.
Nothing from Click2pay in terms of how to set up an account with them with a valid credit card (that was only rejected because of a dodgy charge they tried to make on it).
Neocron 2 looks like a more than decent game - hell I was even looking ahead and checking the price of picking up a boxed copy of it. But Click2pay are not people I want to deal with.
neocron2 should have another CC card company to make the payement rather then sticking to the old nd buggy company
.. hi neonoobie i am from AO too
but i still like neocron as its got the cyberpunk style i like too
toobad it need to get it fixed those buggy issue
Their final word...
Thank you for contacting the CLICK2PAY Service Team.
When signing up CLICK2PAY will try to authorise USD 5.00 to confirm the
card. This is sent through as a credit card transaction and should not
read as cash advance.
We do of course have many customers who are able to signup from
Australia for NEOCRON who do not experience this problem and cannot see why
some banks read it this way. Unfortunately we are unable to help you in
this instance other than to suggest that you try another card.
--------------------------
Mmm, funny, my bank has no problems with anyone else making normal charges to my credit card - but I'm sure it really is their fault... and the fault of all the other banks whose customers can't sign up with Click2pay.
2 seperate cards of mine didn't work. HSBC and Virgin (Both mastercard) plus another Visa Barclay card also didn't work so thats 3 big UK CC that don't work. This is the first time my CC have ever been rejected. Very poor.
Wei-Of-Mushou
14-12-05, 23:02
CLICK2PAY is so GAY! :lol:
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